The New Automotive World Community Round Table

Written by Jason Craker on

Earlier this month, we hosted our second ‘The New Automotive World Community’ round table in partnership with Kind Consultancy at the ArvatoConnect HQ. We welcomed motor finance providers and OEMs from across the sector to facilitate much-needed discussions on how to drive positive customer experiences in a very complex environment. 

Here at changemaker, we believe the key to a successful round table is a great icebreaker - this time, it was 'two truths and a lie'! This lighthearted activity not only helped to break the ice and build relationships, but gave people the confidence to lead discussions later in the session.

Now, with everyone fully engaged, we could move on to the fun part...

To kick off the main event, Joseph Jack, Head of Compliance at ArvatoConnect, led a session on the post-sales customer care journey. The key takeaways from this discussion were:

Next, there was a discussion around discretionary commission arrangements led by experienced Advisory Consultant, Paul McDermott. The main takeaways from this session are outlined below: 

If you can relate to any of these challenges or wish to discuss the above further, do reach out to Jason or Justin directly.