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Automotive Insight Report

Automotive Insight Report: Reframing Customer Intimacy During the Metamorphosis of the Agency Model and Beyond

Content type: Featured Blogpost

On the 30th November 2023, we hosted our annual automotive roundtable event in partnership with AvartoConnect and Sport in Mind at Frameless, an immersive art experience in London. The agenda for this year's event was to explore how we can...

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  1. Automotive Insight Report

    On the 30th November 2023, we hosted our annual automotive roundtable event in partnership with AvartoConnect and Sport in Mind at Frameless, an immersive art experience in London. The agenda for this year’s event was to explore how we can…

    Read more

  2. Automotive Round Table 1

    Earlier this month, we hosted our second ‘The New Automotive World Community’ round table in partnership with Kind Consultancy at the ArvatoConnect HQ. We welcomed motor finance providers and OEMs from across the sector to facilitate much-needed discussions on how to…

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  3. Changemaker 2 1

    The topic of transformation in the automotive industry is well documented, with some of us carrying the scars of delivering hugely challenging ambitions within a very complex and multi-layered industry. Indeed, my colleagues and I at changemaker have written numerous…

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  4. Frameless Automotive Event 1

    Following the success of our first automotive event in collaboration with Arvato, it seemed only right to partner up again this year. Last month, we welcomed leaders from across the mobility sector to our second roundtable event to discuss how to…

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  5. Framless London Automotive Insight Event Min

    Last month, we hosted our annual automotive insight event in collaboration with Arvato CRM Solutions at Frameless London. The event proved to be a huge success, bringing together experts and thought leaders from across the mobility sector to drive much-needed…

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  6. Surfing Or Drowning

    “The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday’s logic.”This fourth article in my short series about change in the automotive industry focuses on mindset. It defines how we approach problems…

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  7. Are Cars The New Smartphones 1

    From an OEM’s perspective, the dominant revenue model in today’s automotive industry focuses almost entirely on a single transaction. Dealers and customers come together, consummate the deal and then… well, not much. Some warranty service revenue, some aftersales (both already being…

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  8. Who Needs A Car

    Change within an industry manifests itself in the evolution, and often fragmentation, of its business model.Sometimes a new model replaces the old, for example, Blockbuster Video and Netflix. Sometimes new and old coexist, with the former consuming some of the…

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  9. Rising Up

    Earlier this year, I delivered a keynote presentation at the Vehicle Electronics and Connected Services (VECS) conference in Gothenburg (and yes, it is possible to be honoured and terrified at the same time!). My talk included a few items I’d…

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