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Automotive Insight Report

Automotive Insight Report: Reframing Customer Intimacy During the Metamorphosis of the Agency Model and Beyond

Content type: Featured Blogpost

On the 30th November 2023, we hosted our annual automotive roundtable event in partnership with AvartoConnect and Sport in Mind at Frameless, an immersive art experience in London. The agenda for this year's event was to explore how we can...

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  1. Paperclip Chain Broken

    The current wave of revolutionary change will disrupt the established value chains in our Automotive industry. What will you do when the world is changing around you? How do you stay relevant (and in business)?   In my last few blogs, I’ve discussed a number of the trends currently transforming…

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  2. Rainbow

    The automotive industry is faced with unprecedented change, not only in terms of scale but also complexity. The first problem with complex problems is they usually can’t be solved alone.  The other problem is recognising the fact you’re faced with a complex problem.  Maybe that sounds obvious but you’d…

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  3. Elevator

    Nothing is as dangerous to the success of a new idea or technology as the unrealistic expectations we place upon it based on our misconceptions. In the early days, the gap between those expectations and reality can be fatal. Consider these two…

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  4. Crystal Ball

    The Power of Thinking Differently

    Content type: Blogpost

    The rise of electric vehicles is encouraging new challengers into the market who are reassessing the traditional ways of doing business.  They’re looking at how and why we buy cars and offering innovative alternatives. Existing players are having to be equally creative in response. Is this the end of car…

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  5. Glasses

    Are You Getting it Yet?

    Content type: Blogpost

    Sometimes we miss an inflection point in a market because the way we currently see the world blinds us. We see what it reminds us of, not what it could become. The biggest breakthroughs are achieved by those who can put aside…

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  6. Electric

    Maybe REM weren’t thinking of the last days of mass-produced internal combustion engines when they wrote that lyric but it’s prophetic all the same. As with all revolutions, the inevitable shift to electric vehicles will create winners and losers. Existing players…

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  7. Commerce Traffic Lights

    CLICKS ahead of BRICKS ?

    Content type: Blogpost

    In recent years, the Automotive industry has seen the move from an ever-increasing spread of disconnected online services to several players providing their first embryonic joined-up customer journey for direct customer sales. In addition, we have also seen technology giants…

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  8. Widescreen Waves

    The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday’s logic — Peter Drucker I’m not a person who regularly reuses quotes from greater leaders, sportspeople or visionaries and for those that…

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  9. Rebuilding After Downsizing

    Rebuilding After Downsizing

    Content type: Blogpost

    The second hardest thing you will do as a leader is to downsize your organisation. The hardest thing you will do is to make it believe in itself again and be successful.Handled badly, redundancy programmes can result in higher voluntary…

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