Programme & Project Management Services
The changemaker difference
Most change initiatives fail not because the plans were wrong, but because people were left out of them.
At changemaker, we don’t see programme and project management as paperwork, plans or processes. We see it as people work: a structured way of helping humans navigate complexity, make better decisions, and deliver together under pressure.
We bring the discipline of programme and project management, with the empathy of a human-centred change consultancy. That means your governance is watertight, your plans are achievable, and your people stay engaged all the way through.
We don’t just make change happen. We make it work sustainably, measurably, and for the people that matter most.
What we do
We manage the end-to-end lifecycle of transformation, from concept to completion, embedding people and performance at every stage.
1.
Programme Design & Mobilisation
We help you define what success looks like, aligning outcomes, scope, governance, and stakeholder ownership before delivery begins.
Our Change Design methods clarify priorities, decision rights, and interdependencies, giving leaders clarity and confidence.
2.
Project & Portfolio Delivery
We run the delivery engine. From PMO setup and portfolio management to detailed project delivery, our teams bring structure without bureaucracy.
We apply proportionate stage gates, clear accountability frameworks, and transparent reporting so you always know where you stand.
3.
Human-Centric Change Management
We integrate people, culture, and communication into every project plan.
Using Prosci® ADKAR, Lumina Spark and our own Values Journeys™ model, we make sure adoption and engagement progress alongside delivery.
We help sponsors lead authentically, managers communicate clearly, and teams feel supported, not steamrolled, through change.
4.
Leadership & Capability Building
Every project leaves a legacy.
We coach leaders, embed delivery rhythms, and build internal capability so that teams become more confident and self-sufficient after we leave.
The result? Sustainable transformation that strengthens the business, not dependency on external consultants.
What we do
We manage the end-to-end lifecycle of transformation, from concept to completion, embedding people and performance at every stage.
Programme Design & Mobilisation
We help you define what success looks like, aligning outcomes, scope, governance, and stakeholder ownership before delivery begins.
Our Change Design methods clarify priorities, decision rights, and interdependencies, giving leaders clarity and confidence.
Project & Portfolio Delivery
We run the delivery engine. From PMO setup and portfolio management to detailed project delivery, our teams bring structure without bureaucracy.
We apply proportionate stage gates, clear accountability frameworks, and transparent reporting so you always know where you stand.
Human-Centric
We integrate people, culture, and communication into every project plan.
Using Prosci® ADKAR, Lumina Spark and our own Values Journeys™ model, we make sure adoption and engagement progress alongside delivery.
We help sponsors lead authentically, managers communicate clearly, and teams feel supported, not steamrolled, through change.
Leadership & Capability Building
Every project leaves a legacy.
We coach leaders, embed delivery rhythms, and build internal capability so that teams become more confident and self-sufficient after we leave.
The result? Sustainable transformation that strengthens the business, not dependency on external consultants.
Why organisations choose changemaker
End-to-end clarity
From vision to delivery, we connect strategy, governance, people and performance in one cohesive system.
Human-centred delivery
We plan for adoption as carefully as we plan for milestones, making change faster, smoother and more sustainable.
Rigorous governance
Our delivery discipline gives boards and executives confidence in every decision. No spin, no noise, just structured, transparent progress.
Empathetic leadership
We believe project management is as much about how people feel during change as what gets delivered. We create an environment where individuals feel heard, included and respected.
Real result
We’ve led and supported multi-year transformation programmes in technology, engineering, financial services and public sector environments. In all of these environments, we’ve delivered measurable value while protecting culture and morale.
How we support your change journey
At changemaker, we take a comprehensive and holistic approach to change, offering a wide range of services across four key areas:
Change Design
Supporting you in exploring what change might look like, or navigating your way to realising the change you desire.
Change Delivery
Implementing the governance and skills to plan and deliver change in an ambiguous world.
Human Change
Supporting the human being in understanding why and how to change to realise their full potential.
How we work
Every engagement starts with a discovery phase:
- What’s your ambition, scope and current state?
- Where are the bottlenecks: capability, capacity or clarity?
- How confident are people in the plan, and what will success feel like?
From there, we co-create the delivery model – governance, cadence, reporting, and human-change interventions – that fits your organisation.
We scale up or down depending on your needs: embedding programme leads, delivery managers or human-change specialists as part of your team.
Our goal is always the same: Deliver results today, build capability for tomorrow, and leave people feeling proud of the journey.
The outcomes
Working with changemaker, organisations experience:
- Clear, transparent delivery with no surprises, and no spin.
- Stronger leadership and sponsorship habits.
- Higher employee engagement and retention during change.
- Faster adoption of new systems, processes and ways of working.
- A culture of accountability and continuous improvement.
Video resources
Watch our experts share real-world insights and proven strategies to help you strengthen your organisation’s change delivery approach.
Video
What is the most Common change delivery challenge?
Sign up to our changemaker newsletter to receive our latest insights and industry focuses
"*" indicates required fields
Frequently asked questions
Here are some common questions about how we help organisations deliver change more effectively.
What makes changemaker’s programme and project management approach different?
Most delivery frameworks focus on plans and governance alone. changemaker integrates people, culture and communication into every project plan, ensuring adoption progresses alongside delivery — so change lands and lasts.
How does people-centred project management improve transformation outcomes?
When employees feel informed, supported and included, projects experience faster adoption, fewer blockers and more sustainable results. We combine Prosci ADKAR, Lumina Spark and our Values Journeys™ model to embed human-centred change into every workstream.
At what stage should we bring in programme or project management support?
Ideally during mobilisation — when outcomes, scope, governance and roles need clarity. However, we can enter at any time: during planning, mid-delivery to stabilise, or post-launch to embed capability.
Can changemaker support complex, multi-year transformation programmes?
Yes. We have delivered multi-year programmes across technology, engineering, financial services and public sector environments. Our delivery discipline, transparent reporting and human-centred engagement maintain momentum even in high-pressure, multi-workstream environments.
How do you ensure governance doesn’t become bureaucratic?
We apply right-sized governance: just enough structure to enable clarity, decision-making and progress — without unnecessary paperwork or delay. Governance is designed to accelerate delivery, not slow it down.
How do you measure success in programme and project management?
Success is measured through both delivery and adoption: milestones, risk management, stakeholder confidence, leadership alignment, team engagement, and how quickly new systems or processes are actually used in day-to-day operations.
Related resources
Our perspective on doing business and industry insights… we’d love to hear your thoughts too.
