Exploring Customer Intimacy and the Agency Model
Written by Jason Craker on
Last month, we hosted our annual automotive insight event in collaboration with Arvato CRM Solutions at Frameless London. The event proved to be a huge success, bringing together experts and thought leaders from across the mobility sector to drive much-needed discussions on what’s needed to re-envision the automotive industry.
"The event was a fantastic opportunity to see up close and personal some of the key challenges the automotive industry is facing. The attendees offered brilliant insights and contributions – particularly around the importance of placing better, more personalised customer experiences at the heart of the move to the agency model."
- Nathian Carnall, Chief Operating Officer, Arvato CRM Solutions
As we start to pick through the insights from this year's event, one clear takeaway is that in this overtly complex and fragmented world, the road ahead is far from straightforward, however, by bringing together industry leaders at events like this, we can share knowledge, expertise and opinions which will enable us to plan for that journey ahead and build a roadmap for the future.
We'll be highlighting some of the common themes and actions to take forward in the industry in our insight report in the new year. In the meantime, here's a sneak peek at what's to come courtesy of our animation whizz kid, David Gifford...
Exploring Customer Intimacy and the Agency Model
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