Chiefs of Staff
Connecting strategy, delivery, and people through change
As Chief of Staff, you turn intent into impact every day.
You connect leadership vision to execution, coordinate priorities across teams, and keep the organisation’s focus clear.
When transformation begins, your role becomes the hub of everything, balancing strategic alignment, delivery progress, stakeholder management, and communication flow. Without clear governance or reliable data, that coordination can quickly become chaos. You’re expected to keep everything moving – even when resources are stretched, expectations are high, and everyone is looking to you for answers.
Your challenge isn’t just staying organised. It’s creating the clarity, structure and communication that let others do their best work, while keeping leadership focused on what truly matters in the here and now.
That’s where changemaker helps: we bring frameworks, capacity and confidence to how Chiefs of Staff design, deliver and sustain change — so you can lead with calm, control and connection.
Change management consultancy for Chiefs of Staff
changemaker is a UK-based change management service that partners with Chiefs of Staff to make complex transformation manageable, measurable and human.
We help you align leadership around shared priorities, design structure that accelerates delivery, and maintain communication that keeps people informed, engaged and energised.
Our approach connects three disciplines – Change Design, Change Delivery and Human Change – giving you the tools, insight and support to orchestrate transformation with confidence and impact.
Change Design
Creating structure and focus
Through Change Design, we help Chiefs of Staff translate leadership intent into clear, executable plans.
We clarify objectives, define success criteria and build roadmaps that balance short-term wins with long-term vision and realistic capacity.
Our Navigator mode gives you the structure and decision-making clarity to manage priorities and align stakeholders.
Our Explorer mode helps you unpack ambiguity, uncover hidden issues and design approaches that stick, culturally as well as operationally.
We co-create planning frameworks, portfolio views and communication rhythms that make the invisible visible, so your leadership team stays aligned, accountable, and focused on the things that matter most.
Change Delivery
Making coordination work
When change moves from plan to action, our Change Delivery services help you manage complexity without losing focus or momentum.
We design proportionate governance models with clear escalation paths, a single source of truth and transparent reporting.
Our delivery specialists embed alongside you to support decision-making, track progress, manage interdependencies and flag risks before they escalate.
We combine data, discipline and empathy, helping you deliver control and calm through consistent communication and stakeholder engagement.
When internal bandwidth is stretched, our Resourcing for Change network can supply project managers, analysts and change coordinators who fit your culture and pace, giving you the capacity to stay strategic.
Human Change
Aligning people and purpose
The real power of a Chief of Staff lies in connecting people to purpose.
Our Human Change practice helps you manage the human side of transformation; the alignment, trust, and communication that make or breaks delivery.
We offer tailored coaching in stakeholder engagement, storytelling and influence – practical skills you can use in every conversation and meeting. Using tools such as Lumina Spark and Prosci’s ADKAR®, we help you understand how different personalities react to change and how to tailor messages that resonate across audiences.
We also equip you with practical assets –dashboards, templates and communications frameworks – to keep people informed and inspired throughout the journey.
The result? Leadership alignment, team buy-in and smoother delivery across the entire organisation.
How we support your change journey
At changemaker, we take a comprehensive and holistic approach to change, offering a wide range of services across four key areas:
Change Design
Supporting you in exploring what change might look like, or navigating your way to realising the change you desire.
Change Delivery
Implementing the governance and skills to plan and deliver change in an ambiguous world.
Human Change
Supporting the human being in understanding why and how to change to realise their full potential.
What this means for you as Chief of Staff
When changemaker partners with a Chief of Staff, we strengthen your ability to orchestrate transformation and maintain balance between ambition, execution and people.
You gain a structured framework for decision-making, independent insight into progress and risks, and communication tools that connect strategy to delivery without drama or confusion.
You can focus on guiding leadership, empowering teams and protecting the human experience of change, making sure transformation is done well and leaves people stronger.
Outcomes for Chiefs of Staff
Working with changemaker, Chiefs of Staff tell us they gain:
- Clarity – clear priorities, structures and reporting lines that keep leadership aligned.
- Control – practical governance and communication tools that reduce firefighting.
- Capability – confidence and frameworks to lead transformation under pressure.
- Connection – stronger relationships between teams, functions and leaders.
- Confidence – a sense of calm authority in the middle of complex change.
We help Chiefs of Staff move from managing tasks to enabling outcomes — ensuring transformation is coordinated, collaborative and genuinely human.
Video resources
Watch our experts share real-world insights and proven strategies to help you strengthen your organisation’s change delivery approach.
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Frequently asked questions
Here are some common questions about how we help organisations deliver change more effectively, with the right governance and approach.
How do I prioritise initiatives?
Start with impact, urgency and feasibility. Use our portfolio frameworks to rank projects, visualise dependencies and communicate trade-offs clearly. This gives leaders the visibility to make faster, fairer decisions.
How do I manage stakeholder alignment?
Facilitate sessions that surface issues early. We help you use empathy, active listening and clear documentation to keep stakeholders engaged and decisions visible. Alignment isn’t just process, it’s understanding too.
How do I track progress without drowning in data?
Set up a single source of truth: dashboards that show milestones, risks and adoption rates. We help you define leading and lagging indicators so you can report with confidence, not overwhelm.
How do I handle competing demands?
Create clear escalation paths and evaluate new requests against strategic priorities and capacity. We provide templates and scripts for managing trade-offs while keeping relationships strong.
What skills make Chiefs of Staff effective in transformation?
Strategic thinking, communication and emotional intelligence. We provide targeted coaching and facilitation tools to build resilience, influence and structured calm.
How do I maintain balance and resilience?
Use process to protect time and energy. We’ll help you design routines that prevent burnout, including structured planning, clear boundaries and shared accountability. Balanced leadership sustains better outcomes.
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