CIOs
Leading digital transformation through people, process and purpose
As CIO, you lead one of the few teams that touches every part of the business. You’re expected to keep systems secure, reliable and compliant while driving innovation, enabling data-driven decision-making and managing complex supplier ecosystems.
Your role has evolved from infrastructure management to strategic partnership. You balance investment and efficiency, modernisation and stability, automation and empathy. Skills shortages persist, and cultural barriers can slow adoption even when the technology is sound.
Most technology initiatives fail not because of code or architecture, but because alignment, adoption and governance break down. The challenge isn’t just technical delivery, it’s designing change that earns trust, builds capability and delivers measurable value.
That’s where changemaker helps. We combine technological experience with human-centred change so transformation works and lasts.
Change management consultancy for CIOs
changemaker is a UK-based change management consultancy and service that partners with CIOs and technology leaders to deliver digital and organisational transformation that works in practice.
Our heritage is in technology, but what makes us different is our focus on the human element. We help CIOs align strategy, delivery and culture so IT becomes a true performance engine. Our approach connects three essential disciplines – Change Design, Change Delivery and Human Change – to create a framework where systems, structures, and people all move together.
Change Design
Aligning technology and business strategy
Through Change Design, we translate technology ambition into executable, outcome-driven plans.
We co-create roadmaps that link IT capability to organisational goals, prioritising initiatives based on impact, feasibility, cost and risk.
Our Navigator mode ensures that strategy, governance and funding align, with decision rights, data stewardship and risk management built in from the start.
Our Explorer mode helps when the destination isn’t fully defined, identifying dependencies, surfacing pain points and shaping low-risk paths forward.
We build investment cases that are credible to boards and meaningful to people. The result? Clear priorities, engaged stakeholders and a transformation roadmap that connects technology, culture and commercial outcomes.
Change Delivery
Making technology work for people
Our Change Delivery services bring order and visibility to complex digital portfolios, such as ERP rollouts, data-platform modernisation, cloud migration, cyber resilience and enterprise system integration.
We design proportionate governance with a single source of truth, flexible stage gates and transparent reporting, giving CIOs and boards the insight to steer confidently.
Our delivery specialists work alongside internal teams to manage complexity, maintain quality and sustain pace.
We understand that communication and coordination are as critical as code. We help IT teams explain benefits in business terms, engage end-users early and keep leadership informed through concise, value-oriented reporting.
When capacity is stretched, our Resourcing for Change network provides experienced programme and project managers, data experts and technology change leads who combine technical expertise with cultural fit.
Human Change
Embedding adoption and capability
Technology only delivers value when people use it well. Our Human Change practice ensures systems are understood, adopted and trusted.
Using Lumina Spark and Prosci’s ADKAR®, we decode mindsets and motivations across IT and business teams, helping leaders communicate change authentically and equip employees to succeed with new tools.
We coach IT leaders to develop sponsorship and storytelling skills, giving them the skills to communicate in human language, not technical jargon.
We also help you build the leadership confidence to manage resistance, align behaviours and create a culture where technology feels enabling, not restrictive. The outcome? Faster adoption, stronger collaboration and fewer failed rollouts.
How we support your change journey
At changemaker, we take a comprehensive and holistic approach to change, offering a wide range of services across four key areas:
Change Design
Supporting you in exploring what change might look like, or navigating your way to realising the change you desire.
Change Delivery
Implementing the governance and skills to plan and deliver change in an ambiguous world.
Human Change
Supporting the human being in understanding why and how to change to realise their full potential.
What this means for you as CIO
When changemaker partners with a CIO, we strengthen how you plan, deliver and embed transformation.
You gain clear visibility of progress and risk, confidence in governance, and assurance that the human adoption challenge is being managed, not ignored.
We help you deliver technology that works: systems people believe in, data they can trust and processes that scale without friction.
With changemaker, IT becomes a strategic partner that shapes outcomes, rather than just supporting them.
Outcomes for CIOs
Working with changemaker, CIOs tell us they gain:
- Clarity – roadmaps linking technology investment to measurable business results.
- Control – transparent governance and reporting that builds trust and confidence.
- Capability – IT teams with stronger communication, leadership and adoption skills.
- Confidence – end-users who embrace change and systems that deliver promised value.
- Continuity – technology transformation that strengthens resilience and culture.
We help CIOs turn IT from an operational function into a catalyst for innovation, efficiency and engagement.
Video resources
Watch our experts share real-world insights and proven strategies to help you strengthen your organisation’s change delivery approach.
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Frequently asked questions
Here are some common questions about how we help organisations deliver change more effectively, with the right governance and approach.
How do I shift IT from support to strategic partner?
Make business outcomes visible in every conversation. We help CIOs co-create roadmaps that link technology investments directly to growth, customer experience and risk reduction, reframing IT as a value generator.
How do I prioritise technology investments?
Evaluate by impact, risk and alignment. Our Navigator and Explorer modes balance ambition with deliverability, sequencing initiatives for maximum benefit and sustainable pace.
How do I ensure data integrity and governance?
Create a single version of the truth supported by consistent data standards and quality checks. We help CIOs embed data stewardship across teams so accountability is cultural, not procedural.
How do I manage vendors effectively?
We design vendor governance that aligns contracts, integration and reporting with your transformation roadmap. Evaluate partners not only on capability but on collaboration and cultural fit.
How do I attract and retain IT talent?
Offer purpose as well as projects. Using our Four Cs approach, we help you build teams with both technical depth and people skills, supported by coaching and career development that make them want to stay.
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