Financial Services
Helping financial services transform with confidence, clarity and control
London is the beating heart of global finance. From the Square Mile to Canary Wharf, financial institutions power economies, connect markets, and manage risk, yet face constant pressure to transform faster, comply ever more tightly, and deliver more with less.
The sector is complex, interdependent, and heavily regulated. Each part – banking, insurance, markets, credit and fintech – operates under its own demands and culture. Yet all share a common challenge: balancing innovation with trust, technology with people, and growth with governance.
At changemaker, we understand the nuances of this landscape. We help financial services organisations across all subsectors design and deliver transformation that’s both human and compliant, modernising operations, embedding new systems, and strengthening cultures that thrive under pressure.
The challenge facing financial services
Transformation in financial services rarely fails for lack of strategy. It fails when execution collides with culture.
Change leaders face a perfect storm of:
- Regulatory pressure – from FCA compliance and ESG reporting to Basel III, Solvency II and Consumer Duty.
- Technology complexity – legacy systems sitting alongside cloud, AI, and open banking ecosystems.
- Customer trust and brand risk – where a single data breach or service outage can erase years of goodwill.
- Workforce transformation – as automation reshapes roles and culture, testing engagement and leadership capability.
- Cost control and investor scrutiny – balancing innovation with fiscal discipline in a volatile market.
These pressures demand change that’s rigorous, transparent and human. That’s where changemaker comes in.
How we help financial services organisations succeed
We combine rigorous delivery with human understanding to help financial services to navigate transformation safely and sustainably.
Our experience spans:
- Digital transformation — implementing AI, automation, and data platforms that modernise operations and customer service.
- Operating model redesign — helping organisations restructure for agility, cost efficiency and resilience.
- Cultural and behavioural change — embedding customer-centricity, accountability and collaboration across complex hierarchies.
- Regulatory and compliance transformation — supporting teams through the behavioural and process shifts needed for sustainable compliance.
We align transformation to strategy and regulation, but always with people at the centre. Our Change Design and Change Delivery expertise ensures governance is proportionate, leadership is aligned, and change sticks.
Through our Human Change practice, we focus on the emotional and behavioural realities of transformation: restoring confidence, maintaining trust, and equipping leaders to lead through uncertainty.
The financial services landscape
changemaker is a UK-based change management service and consultancy that supports Directors and Heads of Function to deliver transformation, strengthen culture and maintain performance.
We act as a practical, trusted extension of your team – someone you can call when delivery demands spike, priorities multiply and the pressure is real. Whether it’s a focused six-week project or a long-term transformation, we bring the expertise, empathy, and structure needed to make change happen.
Our work connects three disciplines that ensure transformation lands with both results and respect:
Insurance and Reinsurance
The insurance market, from Lloyd’s of London syndicates to personal-lines giants, faces disruption on every front. Digital claims, predictive analytics and automation promise huge efficiency gains, but legacy systems, regulation and entrenched culture slow adoption.
We work with underwriting, claims, and operations leaders to align transformation to purpose, communicate with clarity, and lead through change with empathy. Whether digitising at scale or modernising core platforms, we ensure the human and regulatory dimensions stay balanced.
Life, Pensions and Corporate Benefits
Life and pension providers are undergoing deep modernisation, replacing decades-old systems and responding to consumer demand for transparency and digital self-service. Yet the human side of this sector runs deep: these organisations safeguard their customers’ futures.
We help leadership teams navigate complex transformation with care, blending delivery assurance with cultural sensitivity to maintain trust among employees, advisers, and customers.
Financial Markets and Trading Infrastructure
In capital markets and trading environments, milliseconds matter. But so do people, governance, and control. Firms are transforming trading platforms, risk models and data pipelines to keep pace with automation and compliance demands.
changemaker works with market operators, brokers, and asset managers to introduce structure, assurance and people-centred governance that improves resilience while retaining agility.
Human Change
Bringing engineers and operators with you
New technology only delivers value when people believe in it.
Our Human Change practice focuses on adoption, engagement and cultural alignment across teams.
We help you:
- Show how digital tools make engineering work safer, faster and smarter.
- Design training that matches how engineers learn: hands-on, visual, and experiential.
- Build collaboration between disciplines and strengthen psychological safety.
- Use psychometrics (such as Lumina Spark) to understand team dynamics and leadership style.
This is how we ensure the people who make change happen are fully equipped and invested in its success.
Human Change
Bringing engineers and operators with you
New technology only delivers value when people believe in it.
Our Human Change practice focuses on adoption, engagement and cultural alignment across teams.
We help you:
- Show how digital tools make engineering work safer, faster and smarter.
- Design training that matches how engineers learn: hands-on, visual, and experiential.
- Build collaboration between disciplines and strengthen psychological safety.
- Use psychometrics (such as Lumina Spark) to understand team dynamics and leadership style.
This is how we ensure the people who make change happen are fully equipped and invested in its success.
Human Change
Bringing engineers and operators with you
New technology only delivers value when people believe in it.
Our Human Change practice focuses on adoption, engagement and cultural alignment across teams.
We help you:
- Show how digital tools make engineering work safer, faster and smarter.
- Design training that matches how engineers learn: hands-on, visual, and experiential.
- Build collaboration between disciplines and strengthen psychological safety.
- Use psychometrics (such as Lumina Spark) to understand team dynamics and leadership style.
This is how we ensure the people who make change happen are fully equipped and invested in its success.
Human Change
Bringing engineers and operators with you
New technology only delivers value when people believe in it.
Our Human Change practice focuses on adoption, engagement and cultural alignment across teams.
We help you:
- Show how digital tools make engineering work safer, faster and smarter.
- Design training that matches how engineers learn: hands-on, visual, and experiential.
- Build collaboration between disciplines and strengthen psychological safety.
- Use psychometrics (such as Lumina Spark) to understand team dynamics and leadership style.
This is how we ensure the people who make change happen are fully equipped and invested in its success.
Human Change
Bringing engineers and operators with you
New technology only delivers value when people believe in it.
Our Human Change practice focuses on adoption, engagement and cultural alignment across teams.
We help you:
- Show how digital tools make engineering work safer, faster and smarter.
- Design training that matches how engineers learn: hands-on, visual, and experiential.
- Build collaboration between disciplines and strengthen psychological safety.
- Use psychometrics (such as Lumina Spark) to understand team dynamics and leadership style.
This is how we ensure the people who make change happen are fully equipped and invested in its success.
How we support your change journey
At changemaker, we take a comprehensive and holistic approach to change, offering a wide range of services across four key areas:
Change Design
Supporting you in exploring what change might look like, or navigating your way to realising the change you desire.
Change Delivery
Implementing the governance and skills to plan and deliver change in an ambiguous world.
Human Change
Supporting the human being in understanding why and how to change to realise their full potential.
The Impact
Engineering clients who partner with changemaker achieve:
- Faster, safer adoption of new technologies.
- Improved project delivery confidence and collaboration.
- Stronger cultural alignment across engineering, digital and operations.
- Reduced rework, cost and safety incidents.
- Sustainable capability, not dependency on consultants.
We help you modernise without losing what makes engineering excellence possible: the precision and people necessary to drive best in class performance.
Video resources
Watch our experts share real-world insights and proven strategies to help you strengthen your organisation’s change delivery approach.
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Frequently asked questions
Here are some common questions about how we help organisations deliver change more effectively, with the right governance and approach.
Why is change management crucial in engineering?
Because precision and safety don’t automatically translate to agility. Change management ensures technology, processes and people move together, reducing risk and protecting standards.
How do you ensure engineers adopt new tools?
We demonstrate tangible benefits early, involve engineers in design, and use tailored training such as VR and mentoring. Our psychometric tools help us understand what motivates each team.
How do you balance agility with compliance?
We integrate regulatory and safety requirements into agile methods, enabling iteration without losing control. Governance is tailored to your risk appetite.
What about legacy systems?
We assess what can be integrated, retired or replaced. We define data standards and design middleware for interoperability. Clean data underpins digital maturity.
Do we need new talent?
Often yes — but not at the cost of culture. We help identify and develop data, digital and leadership capability, blending recruitment with upskilling.
How do you measure success?
We track adoption, safety performance, rework rates, and time-to-value, combining technical KPIs with human metrics such as engagement and collaboration.
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